The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.
Collaborative Work Environment:At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
The Marketing Team fuels PetSmart’s position as the favorite pet retailer by helping everyone experience more joy with pets. Rooted in a deep understanding of what motivates pet parents to choose PetSmart, the team is responsible for driving traffic and sales to PetSmart’s industry leading in-store and digital experience. By delivering personalized, data-driven marketing, the team plays a critical role in accelerating sales, strengthening customer loyalty, and fueling long-term business growth.
The Vice President, Omnichannel Marketing is a strategic enterprise leader responsible for driving PetSmart’s Omnichannel Marketing Organization. This role leads the marketing channels that unites brand strategy, omni-channel campaign development, and consumer experience to accelerate brand relevance, loyalty, and business growth.
The Vice President will define how PetSmart shows up to customers across channels—building a cohesive, insight-driven marketing ecosystem that fuels traffic, drives conversion, and deepens emotional connection with pet parents.
This leader partners closely with the Executive Leadership Team, cross-functional partners, and external agencies to deliver innovative marketing programs that reflect PetSmart’s leadership in the pet category and its vision to be the favorite pet retailer.
KEY RESPONSIBILITIES
Omnichannel Marketing
Enterprise Marketing Excellence
Cross-Functional Collaboration
Team Leadership & Culture
QUALIFICATIONS & EXPERIENCE
* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
