Team Member Relations Specialist

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Job Title: Team Member Relations Specialist

Company Name:	Giant Eagle
Location:	Bedford Heights, OH
Position Type:	Full Time
Post Date:	01/09/2026
Expire Date:	03/10/2026
Job Categories:	Retail/Wholesale

Job Description

Team Member Relations Specialist

Job Summary

The Team Member Relations Specialist is a key partner for stores and field leadership and provides expertise, coaching, and advice primarily in the areas of employee relations, employee programs, and interpretation of policies and procedures. Working in close partnership with the Regional and Store leaders, the Team Member Relations Specialist is accountable for utilizing project management, facilitation, communication expertise to deliver relevant and effective employee relations solutions.

Job Description

Experience Required: 2+ years HR Generalist
Experience Required: 2 - 3 years Employee (team member) relations experience
Experience Desired: MS Office suite, specifically well versed in excel
Experience Desired: Workday HCMS, Kronos, Convercent or similar GRC software solutions
Education Desired: Bachelors Degree in Human Resources or related field
Candidates must be willing to travel to store locations in the Akron/Canton/Cleveland region to conduct HR/ER Investigations as required.

Job Responsibilities

Conduct team member relations investigations, analyze organizational issues, and work in partnership with HR leadership to develop and execute plans to address problem areas.
Guide, train, and direct business partners on the execution of HR policies and processes to ensure appropriate legal (EEO, ADA, FMLA, etc.) and organizational compliance, including conducting compliance audits.
Collect data and present the Regional/area trends across Team Member relations cases to assess organizational needs and assist HR leadership in diagnosing root cause problems that impact overall organizational health.
Use positive and professional business practices to effectively resolve various Team Member concerns regarding grievances, Team Member complaint resolutions, CBA interpretations, Company policy interpretations, etc., with appropriate internal and external business partners.
Assist and participate in preparation and communications for labor negotiations and/or the preparation and communications for union-free activities, as assigned.\u00A0 Where applicable, ensure accurate implementation of CBA ratification changes and updates.\u00A0 CBA and/union-free Leadership training.
Serve as an advocate for our Team Members and works to resolve Team HR related questions and issues.
Provide counseling and direction to team members, facilitate communication, and help resolve conflicts that impact employee engagement.
Assist in implementing the organization\u2019s performance management process through coaching, educating, and providing feedback at the District and Store levels.
Maintain, produce, and analyze employee-related reporting.
Maintain knowledge and awareness of all federal, state, and local labor and wage and hour laws.
Proactively provide specific tools and resources as it relates to the overall improvement of our workplace culture
Maintain proper documents in employee files.
Manage adverse background checks.
Partner with the HRBP (HR Business Partners) to assist in facilitate climate surveys with store-level associates to assess culture and engagement.
Perform additional duties, projects, etc. as necessary that supports the field organization.

About Us

At Giant Eagle Inc., we\u2019re more than just food. We\u2019re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It\u2019s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top workplaces for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our grocery Stores and through our Corporate office, we are working together to put food on shoppers' tables and smiles on their faces. We\u2019re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

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Contact Information

Company Name:

Giant Eagle

Website:

https://jobs.gianteagle.com/us/en/job/GIEAUS381621EXTERNALENUS

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