Call Center Pharmacist

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Job Title: Call Center Pharmacist

Company Name:	Giant Eagle
Location:	Freedom, PA
Position Type:	Full Time
Post Date:	01/09/2026
Expire Date:	03/10/2026
Job Categories:	Customer Service and Call Center, Retail/Wholesale

Job Description

Call Center Pharmacist

Job Summary

Are you interested in working for an organization dedicated to patient care, innovation, and improving people\u2019s everyday lives and well-being? Are you interested in working \u201Cbehind the scenes\u201D in a pharmacy organization? If so, you\u2019re in the right place!

As a Licensed Call Center Pharmacist, you will follow all state and federal regulations and support local pharmacy operations via off site support by completion of pharmacist tasks including but not limited to data verification of prescriptions and clinical MTM.

Job Description

Experience Required: 0 to 6 months
Experience Desired: Previous retail and/or clinical pharmacist
Education Required: Bachelors Degree
Certification or Licensing Required: Pharmacy \u2013 must have current Pennsylvania or Ohio pharmacist license, the other to be obtained after start. Second licensing fees reimbursed by company. Immunization certification/license as required by state.
Lifting Requirement: Up to 25 pounds
Age Requirement: At least 18 years of age

Job Responsibility

Operate as a pharmacist in a closed door facility to support retail stores in daily operations
Follow all Company policies and procedures to maximize quality/outcomes
Verify prescriptions for accuracy (data verification) and complete drug utilization review (DUR) of prescriptions
Provide telephonic clinical pharmacy services (MTM) to patients in order to optimize patient outcomes including but not limited to Comprehensive Medication Reviews (CMR), Targeted Interventions (TIP), Adherence Monitoring Interventions, and Manufacturer Programs
Maintain production metrics and operational goals
Assist with closed-door pharmacy support programs such as bulk immunization billing, patient support telephone lines, medication recall notification/counseling and other initiatives that can be completed remotely in processing center to remove non customer-facing work from the retail pharmacies
Assist technicians in interpretation of prescriptions and third party billing
Attend and participate in quarterly Continuous Quality Improvement (CQI) meetings
Work with physicians and nurses to secure clarifications and new prescriptions. This includes scanning new orders/clarifications into the Rx system for processing
Complete incoming/outgoing prescription transfers as needed

Central Pharmacy Service Centers: Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 410 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana. Giant Eagle Pharmacy meets a variety of customer needs, from filling prescriptions and administering immunizations to conducting free health screenings and providing patient education serving over 1.8 million patients and dispensing roughly 25 million prescriptions annually. Giant Eagle Pharmacy operates two Central Pharmacy Service Centers that support over 200 retail pharmacy locations. One located in Freedom, PA and the other in Columbus, OH. These are behind-the-scenes centers where Team Members perform a variety of duties including prescription data entry, interacting with physician offices and patient outreach. Giant Eagle Pharmacy\u2019s Central Fill facility is also located in Freedom, PA. The Central Fill facility is a closed-door pharmacy operation in a fast-paced warehouse environment.

About Us

At Giant Eagle Inc., we\u2019re more than just food. We\u2019re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It\u2019s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top workplaces for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our grocery Stores and through our Corporate office, we are working together to put food on shoppers' tables and smiles on their faces. We\u2019re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

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Contact Information

Company Name:

Giant Eagle

Website:

https://jobs.gianteagle.com/us/en/job/GIEAUS382138EXTERNALENUS

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