Revenue Operations (RevOps) Manager
As the RevOps Manager, you are the front door and connective tissue between mission stakeholders and the delivery teams. You will own the service catalog, experience-level objectives (XLAs), communications, training/adoption programs, and the Voice-of-Customer (VoC) loop that turns feedback into measurable improvements. Working across delivery teams, cybersecurity, finance, and vendor partners, the RevOps Manager makes sure every service has plain-language expectations (experience targets like time to restore and time to fulfill), clear inclusions/exclusions, and an easy path to adoption. Youll standardize how services are requested, launched, communicated, and measured, ensuring outcomes drive decisions. In short, this role turns complex, multi-domain operations into a simple, predictable, and transparent experience for executives, technical teams, and everyday users.
Timeline:This is a contingent posting, expected to start in August, 2026
HOW Veterans Healthcare CTO WILL MAKE AN IMPACT
As a RevOps Manager supporting the Department of Veterans Affairs in Austin, TX, you will replace ad-hoc work with product-like experience that is easier to use and easier to manage. That means a clear, unit-priced service catalog; plain-language release notes and status communications; and dashboards that executives and non-technical users can understand at a glance. Youll reduce variance and cost by championing requests to enterprise design patterns, increasing Tier-0/1 self-service, and coordinating change across delivery teams so there are no surprises. Your work directly lifts availability (fewer change collisions), accelerates time-to-fulfill, raises CSAT/NPS, and improves forecast accuracy by turning demand signals into predictable, planned work. In a multi-vendor environment, youll enforce a single playbook for communications, ensuring seamless, accountable delivery to VA customers. The result is felt in the numbers and on the front line: faster fulfillment of common requests, quicker recovery when issues occur, higher satisfaction for VA staff and Veterans, and forecasts that match reality because demand signals are translated into planned, measurable work.
WHAT YOULL NEED TO SUCCEED:
GDIT IS YOUR PLACE:
If you are passionate about turning complex enterprise IT into a simple, reliable, and transparent experience for VA customers, and you thrive at the intersection of service, product, and finance, wed like to meet you.
