Essential Duties and Responsibilities- Work with customers to access government sponsored programs and receive program services.-Interact with program participants on a regular, daily basis either in person or via mail. - Educate customers on program services and eligibility requirements. - Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services. - Work with customers to meet and achieve program goals and maintain program services and eligibility. - Assist customers with acquiring services which facilitate program goals.- Follow up with customers to ensure their needs are met, questions and concerns are resolved.- Serve in a lead capacity, as needed, to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues. - Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams, and related applications)- Strong personal computer and general technology proficiency- Personable, approachable communication style that builds rapport and trust- Consistently produce thorough, clear, and well‑organized documentation and case notes- Thrive in fast‑paced, dynamic work environments- Exceptional attention to detail with a focus on accuracy and qualityThis position is hybrid and will require quiet workspace in your home for remote work.Home office requirements: - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity- Minimum 5 Mpbs upload speeds- Reliable high-speed internet service(you can test this by going to www.speedtest.net) Minimum Requirements - High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience. - Prior case management experience, preferred- Demonstrated ability to work with a disadvantaged population, preferred- Experience in facilitating conversations that draw out key details and meaningful insights, preferred#HumanServices #LI-Hybrid #maxPriority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
