Medical Support Assistant - Eastside Community-Based Outpatient Clinic

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Job Title: Medical Support Assistant - Eastside Community-Based Outpatient Clinic

Company Name:	Veterans Health Administration
Location:	El Paso, US
Position Type:	Full-Time
Post Date:	01/22/2026
Expire Date:	02/24/2026
Job Categories:	Government and Policy, Healthcare, Other, Healthcare, Practitioner and Technician

Job Description

Medical Support Assistant - Eastside Community-Based Outpatient Clinic

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/02/2026.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Experience and Education
(1) Experience
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR, (2) Education
One year above high school
OR, (3) Experience/Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Certification
None required
Foreign Education
To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs
English Language Proficiency
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Grade Determinations: In addition to the basic requirements, the following education and experience criteria must be met: Medical Support Assistant, GS-5 Experience
One year of experience equivalent to the GS-4 grade level
Experience includes scheduling and rescheduling patients for treatment
interviewing patients for appointments
referring patients to other medical specialty clinics
providing information to patients necessary to resolve complaints
interacting with both internal and external customers
reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records
verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
obtaining medical information from patients
coordinating information and actions related to patient care and services
and scheduling appointments in accordance with VHA national scheduling guidelines
OR, Education
Four years of education above high school
Assignment
This is the full performance level for MSAs
At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
Advises clinical staff on current administrative processes
The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults
entering no-show information
monitoring appointment requests from multiple electronic sources
participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility
verifying and updating demographics and insurance information when patients check-in for appointments
Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
Demonstrated Knowledge, Skills, and Abilities
Candidates must demonstrate all of the KSAs below: i
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports
ii
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
iii
Ability to schedule medical appointments in a clinical setting
iv
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
v
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
vi
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS-5. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

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Contact Information

Company Name:

Veterans Health Administration

Website:

https://www.usajobs.gov:443/job/855082000?utm_source=hbcuconnect&utm_medium=job_feed&utm_campaign=ar_vha_job_boards_feeds&utm_content={0}

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