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Regular or Temporary:
Language Fluency: English (Required)
Work Shift:
ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues.2. In this capacity, performs programming and debugging activities.3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.4. Analyzes and observes trends with technical issues and provides input to developing long-term improvements.5. Documents all relevant end-user interactions and steps taken to resolve incidents.6. Has occasional contact with end-users.7. Communicates status of issue resolution to internal customers.8. May engage and manage external vendors.9. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.10. Analyzes possible solutions using experience, judgment and precedents.11. Works under moderate supervision.
QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.1. Bachelor's degree and two years of experience in application support or development or an equivalent combination of education and work experience.2. Knowledge in information systems and ability to apply that knowledge in practice.3. Ability to manage competing priorities.4. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.5. Experience participating in IT projects.6. Ability to communicate complex information in straightforward situations.
Preferred Qualifications:1. Bachelor's degree and three years of experience.2. Banking or financial services experience.3. 3 to 5+ years of handson experience administering Windows Server OS in enterprise environments.
4. Strong proficiency in PowerShell scripting for automation and systems administration.
5. Demonstrated experience performing inplace upgrades and system migrations.
6. Solid understanding of server build standards, imaging, and lifecycle management.
7. Experience with Nutanix (AHV, Prism, cluster management).
8. Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform).
9. Experience with ServiceNow for incidents, change, problem, and CMDB processes.
10. Understanding of virtualization technologies (HyperV, VMware).
11. Experience managing and support Windows Server environments (2012 R22022).
12. Strong troubleshooting skills related to performance, reliability, and security issues.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
SittingFrequently (25% - 50% of the time)Lifting Up to 25 lbs.Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.TravelUp to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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