Position Summary:We have an exciting opportunity to join our team as a Clinical Access Center Operations Manager. The Operations Manager of the Access Center within the NYU Faculty Group Practice (FGP) will assure an outstanding Patient Experience and achieve the organizations goals related to patient access to NYU FGP services. This professional will strategically plan for and provide leadership in the development and implementation of plans, procedures, and policies for the Access Center. This position will work collaboratively and maintain positive relationships with NYU FGP business leaders and cross-functional departments.
Job Responsibilities:
Additional Position Specific Responsibilities:Must have solid understanding of Ambulatory practices and principles and the challenges of managing a centralized department and multiple stakeholders (physicians, practices, Clinical Access Center team and vendor team); knowledgeable in the latest healthcare trends via ongoing self-learning, reading, organization memberships, etc. Must have a passion for providing superior service to employees and NYU FGP patients and customers. Must have an optimistic attitude. Must be a team player-positive interaction with staff at all levels is essential. Must be able to manage effectively in a fast-paced, often high-pressure environment and maintain composure in stressful situations. Must be a motivated and decisive self-starter/problem solver with excellent time management and organizational skills.
Minimum Qualifications:Bachelors degree or equivalent with at least and five to seven years demonstrated experience in healthcare managementFamiliar with Revenue Cycle, Ambulatory Practice or Access Center Operations, or relatedDetail oriented Ability to prioritize tasks in a high-volume, multiple-task work environment with a high degree of independenceStrong relationship-building skills across all levels of the organizationProven success in directing initiatives related to centralized workforce optimization, performance metrics, management reporting, business planning, quality, etc.Must demonstrate ability to effectively partner with cross-functional departments to meet organizational objectives. Must have excellent verbal and written communication skills High comfort level with technology and proficiency with Microsoft Office SuiteExperience using Electronic Health records such as EpicHave an optimistic attitude and high level of integrityAny other duties assigned
Preferred Qualifications:Masters Degree. Previous leadership/management experience
Qualified candidates must be able to effectively communicate with all levels of the organization.NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."
