Health Technician (Telehealth Clinical)

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Job Title: Health Technician (Telehealth Clinical)

Company Name:	Veterans Health Administration
Location:	Fargo, US
Position Type:	Full-Time
Post Date:	02/12/2026
Expire Date:	03/17/2026
Job Categories:	Government and Policy, Healthcare, Other, Healthcare, Practitioner and Technician

Job Description

Health Technician (Telehealth Clinical)

Qualifications

Basic Requirements:

United States Citizenship: Citizen of the United States
Education and/or Experience Combination: Experience
One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
OR Education
Four academic years above high school leading to a bachelor's degree with courses related to the occupation (TRANSCRIPTS REQUIRED)
OR Experience/Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable (TRANSCRIPTS REQUIRED)
Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position
or an associate's degree in a health care related field
(b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces
Grade Determinations Health Technician (Telehealth Clinical), GS-5: (1) Experience or Education
None beyond the basic requirements
(2) Assignment
This is an entry level Health Technician (Telehealth Clinical) position
It is expected that the Health Technician (Telehealth Clinical) receive guidance from more experienced staff members and require frequent and direct supervision
Assignments associated with this position include, but are not limited to, schedule telehealth appointments using an electronic scheduling system
obtain and document patient history and pertinent clinical information in electronic medical records
prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishes video conferencing connection, makes introductions between patient site and provider site
monitors and maintains electronic schedule of rooms, patients, technologies, and presenters
administers the patient satisfaction survey
cleans and performs minor routine maintenance of assigned telehealth technology
Health Technician (Telehealth Clinical), GS-6 (Full Performance Level): (1) Experience
One year of experience equivalent to the next lower grade level
(2) Demonstrated Knowledge, Skills, and Abilities (KSA).In addition to the experience above, the candidate must demonstrate all of the following KSAs
Comprehensive knowledge of computer systems and programs to perform a variety of tasks
Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education
Ability to provide and receive guidance and technical direction
Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
Ability to read, interpret, and apply complex written instructions
Knowledge of general clinical policies and procedures in a healthcare environment
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
(3) Assignment
This is considered the full performance level for this assignment
The Health Technician (Telehealth Clinical) performs a full range of duties and is responsible for day-to-day operation of the Connected Care Services
Assignments at this level include, but are not limited to, screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
communicating effectively with administrative and professional staff, and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner
Responsible for performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data, obtains consent as necessary, generates consults according to established procedures for each telehealth specialty, transmits images or clinical data to the electronic medical record, provides patient education regarding general anatomy, disease processes and prevention as appropriate, and takes appropriate action based on the providers' findings and recommendations
Responsible for facilitation of real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist
schedules, confirms and coordinates Telehealth services between internal and external VA and non-VA sites
analyzes own work flow to determine potential problem areas and recommends corrective action to improve coordination between various units/facilities
has regular contact with the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues
responsible for conducting routine inventories and consistently tracking location/status of Telehealth technology located at assigned site
and communicates with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary
References: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position
Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

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Contact Information

Company Name:

Veterans Health Administration

Website:

https://www.usajobs.gov:443/job/856884000?utm_source=hbcuconnect&utm_medium=job_feed&utm_campaign=ar_vha_job_boards_feeds&utm_content={0}

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