Medical Support Assistant (Advanced) - Specialty Care

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Job Title: Medical Support Assistant (Advanced) - Specialty Care

Company Name:	Veterans Health Administration
Location:	Fargo, US
Position Type:	Full-Time
Post Date:	02/12/2026
Expire Date:	03/17/2026
Job Categories:	Government and Policy, Healthcare, Other, Healthcare, Practitioner and Technician

Job Description

Medical Support Assistant (Advanced) - Specialty Care

Qualifications

Basic Requirements:

United States Citizenship: Citizen of the United States
Experience and Education
(1) Experience
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR, (2) Education
One year above high school (TRANSCRIPTS REQUIRED)
OR, (3) Experience/Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable (TRANSCRIPTS REQUIRED)
Foreign Education
To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs
Grade Determinations: Medical Support Assistant (Advanced), GS-6 Experience: One year of experience equivalent to the GS-5 grade level that equips the candidate with the following: 1
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports
2
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
3
Ability to schedule medical appointments in a clinical setting
4
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
5
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
6
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
AND Demonstrated Knowledge, Skills, and Abilities
Candidates must demonstrate all of the KSAs below: i
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
ii
Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
iii
Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers
This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
iv
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
v
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
vi
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS-6. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position
Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

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Contact Information

Company Name:

Veterans Health Administration

Website:

https://www.usajobs.gov:443/job/856914900?utm_source=hbcuconnect&utm_medium=job_feed&utm_campaign=ar_vha_job_boards_feeds&utm_content={0}

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