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Job Title: Advanced Medical Support Assistant
Company Name:
Veterans Health Administration
Location:
Kernersville, US
Position Type:
Full-Time
Post Date:
02/14/2026
Expire Date:
03/17/2026
Job Categories:
Government and Policy, Healthcare, Other, Healthcare, Practitioner and Technician
Job Description
Advanced Medical Support Assistant
Qualifications
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
Experience and Education: (1) Experience: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR, (2) Education: One year above high school
OR, (3) Experience/Education Combination: Equivalent combination of experience and education are
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Grade Determinations: Experience
One year of experience equivalent to the [GS-5] grade level
Assignment
The Advanced MSA [provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model [ ]
[Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources
Recommends changes to existing clinic procedures based on current administrative guidelines
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
Coordinates] with the patient care team to review clinic [appointment availability] (utilization) [ ] to ensure that clinic [schedules are] closely monitored to effectively support the needs of the clinics, and [makes adjustments as necessary]
[MSAs at this level] develop [and/or] maintain effective and efficient communication with the patient, interdisciplinary [coordinated care delivery model teams] , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge
communicate with non-VA medical facilities
[prepare correspondence] to notify patients of normal lab results
[ ] manage a [ ] system for follow-up care such as consults, tests, etc.)
Other assignments at this level include, but are not limited to: [processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate
participates in] team huddles and team meetings to manage, plan, [problem solve, and follow-up with] patient [care by sharing information and collaborating with the interdisciplinary team]
setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
[identifies incomplete encounters and communicates findings to providers
as needed
assists] the team to reinforce the plan of care and self-help solutions
[enters] appropriate information into the electronic record
monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
[manages patient systems] to verify and validate accuracy and resolve issues
evaluates patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment
informs team members] about shared patients ([i.e]., those who receive their care at multiple [VA centers] or those who [receive] care in the community) [ ]
For all [assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time]
Demonstrated Knowledge, Skills, and Abilities
Candidates must demonstrate [all of] the KSAs below: i
Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g
medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.] ii
[Ability to independently] set priorities and organize [ ] work to meet deadlines, ensuring compliance with established processes, policies, and regulations
iii
Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers]
This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns]
iv
Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care
[v.] Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
[vi.] Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
References: VA Handbook 5005/117, Part II, Appendix G45, Dated: 1 August 2019 The full performance level of this vacancy is GS-6. Physical Requirements: See VA Directive and Handbook 5019
This is mostly a sedentary position
There was be some light lifting up to 25lbs, bending, standing, stooping, walking
This position will require you to work in from of a computer screen for 90% of your day.
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Contact Information
Company Name:
Veterans Health Administration
Website:
https://www.usajobs.gov:443/job/857769800?utm_source=hbcuconnect&utm_medium=job_feed&utm_campaign=ar_vha_job_boards_feeds&utm_content={0}
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